Please read them carefully.
Sefa Cleaning offers residential and commercial cleaning services, including but not limited to:
- Standard recurring cleaning
- Deep cleaning
- Move-in/move-out cleaning
- Post-construction cleanup
- Office and retail space cleaning
condition of the property
- Appointments must be booked in advance via phone, website, or email.
- All bookings are subject to availability.
- Sefa Cleaning reserves the right to reschedule or cancel services due to unforeseen circumstances such as
staff illness or weather emergencies
- Prices are based on the size and condition of the property, the type of service, and frequency.
- Quotes provided before service may be adjusted if the actual scope of work differs upon arrival.
- Payment is due upon completion of service unless otherwise agreed in writing.
- We accept cash, credit/debit cards, and digital payments.
- Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.
- Cancellations within 24 hours are subject to a $50 cancellation fee.
- No-shows or failure to provide access to the property will also be charged the cancellation fee.
- If you're not satisfied with the service, please contact us within 24 hours and we will return to re-clean the area of concern at no additional cost.
- Refunds are not guaranteed and are reviewed on a case-by-case basis. We strive for satisfaction and will
do everything reasonable to resolve your concerns.
- Refunds will not be issued if we are denied the opportunity to correct the issue.
- Please ensure that the space is accessible, with running water and electricity.
- Secure or remove valuable, fragile, or sentimental items prior to cleaning.
- Inform us of any special instructions, allergies, or surfaces that require specific cleaning products.
- Sefa Cleaning is fully insured. If any damage is caused due to negligence by our staff, we will take
appropriate steps to repair or compensate.
- We are not responsible for pre-existing conditions, wear-and-tear, improperly installed fixtures, or unstable
surfaces.
- We are not liable for damages caused by the use of customer-supplied products or equipment.
- Please secure pets and supervise children during cleaning to ensure their safety and ours.
- We will do our best to accommodate pet-friendly cleaning upon request.
- For health and safety reasons, we will not clean areas with biohazard waste, mold, infestations, or
hazardous conditions.
- Our staff reserves the right to refuse service if they feel unsafe or uncomfortable.
- We respect your privacy. All customer information is kept strictly confidential and used solely for service
delivery and communication.
- We do not share or sell your information to third parties.
Sefa Cleaning reserves the right to modify these Terms & Conditions at any time. Changes will be posted on
our website and effective immediately upon posting.